More time for patients.
Less time on the phone.

From first question to a booked assessment with a warm human handoff.

Leona: Thank you for calling Solvara Implant Clinic, the dental implant specialists. My name is Leona. How can I help you today?

Sarah McLean: Hi, Leona. My name is Sarah, and I'm calling because I am considering full-mouth dental implants. Would it be possible to speak to someone and get some information on the next steps?

Leona: Sure, Sarah, I can help you with that. Before we go any further, can I just confirm if you are an existing customer, or is this a new customer enquiry?

Sarah McLean: This is a new customer enquiry, Leona.

Leona: Thank you for clarifying that, Sarah. And finally, can you let me know which town or city you are based in, so I can find your nearest clinic?

Sarah McLean: I'm based in Glasgow.

Leona: Okay, Sarah. Edinburgh is the closest clinic to Glasgow. Would that work for you?

Sarah McLean: Yes, Edinburgh would be ideal.

Leona: Wonderful. Let me see if any of the Edinburgh clinician team are free to speak with you now. If not, I will be able to arrange a callback as soon as someone becomes available. May I place you on hold for a moment while I check?

Sarah McLean: Yes, please. Thank you.

Gregor · Edinburgh team: Hello, Leona. Gregor here. How can I help?

Leona: Hi, Gregor. I have a new caller, Sarah, on the line from Glasgow. Sarah is considering a full-mouth dental implant, and she would like to understand the next steps. Are you available to speak with Sarah now?

Gregor · Edinburgh team: Yes, Leona, that’s fine. Please transfer the call to me, and I will discuss the next steps with Sarah.

Leona: Hi, Sarah. It's Leona again. Thank you so much for waiting. I have Gregor from our Edinburgh team on the line, and he is able to discuss your query now. I will transfer you across right away.

Sarah McLean: Hi, Gregor. Thank you for making the time for speaking with me.

Gregor · Edinburgh team: You're very welcome, Sarah. I am happy to help. Leona mentioned that you're considering a full-mouth dental implant and you wanted to understand the next step. Is that right?

Sarah McLean: Yes, that's right. I want to know what the process would involve.

Gregor · Edinburgh team: Of course. Well, the first step is to arrange a free, no-obligation full clinical assessment here at our Edinburgh clinic. On the day of your assessment, our team will sit down with you to discuss what you hope to achieve, and once we have concluded an oral examination and reviewed your scans, we will then be able to explain all available options open to you and provide you with our considered opinions. At that time, we can then discuss what the next steps will be. How does that sound, Sarah?

Sarah McLean: That sounds great. I'd like to book the assessment.

Gregor · Edinburgh team: Fantastic. Sarah, it's been lovely talking with you today, and I look forward to meeting you in due course. I'm going to pass you back to Leona now, who will help you find a suitable time for your assessment. Leona, could you schedule a consultation for Sarah to come in to our Edinburgh clinic for an assessment, please?

Leona: Of course, Sarah. The first available appointment I can offer is next Wednesday at ten-thirty in Edinburgh. Does this work for you?

Sarah McLean: Yes, next Wednesday at ten-thirty would be perfect.

Leona: Lovely. Please hold while I confirm the booking. Great, that's the assessment all booked in for next Wednesday at ten-thirty in Edinburgh with Gregor. Would you like a reminder sent 24 hours in advance?

Sarah McLean: Yes, please. That would be helpful.

Leona: Great, that's you all set. We look forward to seeing you in Edinburgh next Wednesday at ten-thirty. Goodbye, Sarah.

A routine appointment handled in one calm call.

Andy: Thank you for calling Solvara Implant Clinic, the dental implant specialists. My name is Andy. How can I help you today?

Fiona Campbell: Hi, I'd like to book my six-month dental hygiene appointment, please.

Andy: Sure, I can help with that. May I take your full name and postcode so that I can pull up your records?

Fiona Campbell: Fiona Campbell, EH14 1XG.

Andy: Thank you, Fiona. I have your details loaded now, and I can see that it's Kerry you normally see. Let me pull up Kerry's availability. Kerry works every Tuesday and Wednesday from the Edinburgh office. Looking at her appointment schedule, I can see she has availability next Tuesday at 11:00 am and 2:30 pm, and one slot next Wednesday at 4:30 pm. Do any of these work for you, Fiona?

Fiona Campbell: I'm out of town on Tuesday, but I can make 4:30 pm on Wednesday.

Andy: Wonderful, well that's you all booked in, Fiona, and you will receive a text on the day prior to your appointment.

Fiona Campbell: Thank you, Andy. I look forward to seeing Kerry on Wednesday at 4:30 pm.

Andy: You're very welcome, Fiona. Have a great rest of your day.

Fiona Campbell: You too, Andy. Goodbye.

Andy: Goodbye.

An early arrival becomes a welcome outbound call.

Siobhan: Hello, may I speak with Margaret Shaw? My name is Siobhan, and I am calling from Solvara Implant Clinic in Dublin.

Margaret Shaw: Hi, Siobhan. This is Margaret speaking.

Siobhan: Margaret, before I explain the reason for my call, could you confirm your Eircode and the day and month of your birth, please?

Margaret Shaw: Yes. My Eircode is D01 B2CD, and my day and month of birth are 19 September.

Siobhan: Thank you for confirming, Margaret. The reason for my call today is to let you know that your final full-arch bridge has arrived two weeks earlier than expected. I can reschedule your current appointment for tomorrow with Father Dougal at 9:20 am, if that suits you?

Margaret Shaw: 9:20 tomorrow is perfect, and that means I get to show off my gorgeous new smile in time for my grandson's birthday this weekend.

Siobhan: Oh, that's wonderful news, Margaret. That's your new appointment booked for 9:20 tomorrow with Father Dougal, and I hope you have a wonderful time with your grandson this weekend.

Margaret Shaw: Thank you again, Siobhan. I'm going now to tell all my friends at the bridge club. Goodbye.

Siobhan: Goodbye, Margaret.